1. Introduction
Dan Steel Trading Group ("Dan Steel," "we," "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, join our Discord community, subscribe to our services, or use our tools and applications.
By using Dan Steel Services, you consent to the collection and use of your information as described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide
We collect information you voluntarily provide to us, including:
- Account information: Name, email address, phone number, payment method, billing address
- Profile information: Username, profile photo, biographical details
- Communications: Messages you send to Dan Steel staff via email, chat, Discord DM, or support tickets
- Content you post: Messages, comments, trade ideas, or other content you share in the community
- Payment information: Processed by third-party payment processors (Stripe, Memberful). Dan Steel does not store credit card numbers directly.
2.2 Information Collected Automatically
When you use our website or applications, we automatically collect certain information:
- IP address and approximate location
- Browser type, operating system, and device information
- Pages visited, time spent, referral source
- Cookies and similar tracking technologies (see Section 6)
- Discord user ID and linked account data (when you link accounts)
- App usage patterns and feature interactions
2.3 Information from Third Parties
We may receive information about you from:
- Memberful (subscription management and billing data)
- Discord (user profile, server membership, linked accounts)
- Stripe (payment processing and transaction data)
- Google (OAuth login, if used)
- Analytics providers (Google Analytics, etc.)
3. How We Use Your Information
Dan Steel uses collected information to:
- Provide, maintain, and improve our Services
- Process subscriptions, payments, and refunds
- Manage your account and communicate with you
- Send service announcements, updates, and promotional emails (with your consent)
- Respond to your inquiries and provide customer support
- Personalize your experience and deliver relevant content
- Monitor and analyze usage, trends, and engagement
- Detect, prevent, and address fraud, abuse, security issues, and technical problems
- Comply with legal obligations and enforce our Terms of Service
- Protect the rights, property, and safety of Dan Steel, our members, and the public
4. How We Share Your Information
Dan Steel does not sell your personal information. We may share your information in the following limited circumstances:
4.1 Service Providers
We share information with trusted third-party service providers who help us operate our business, including:
- Payment processors (Stripe, Memberful)
- Email service providers (Resend, Google Workspace)
- Cloud hosting providers (Vercel, AWS)
- Analytics providers (Google Analytics)
- Customer support tools
- Discord (for community operations)
These providers are contractually required to protect your information and use it only for the purposes we specify.
4.2 Legal Compliance
We may disclose information when required by law, court order, subpoena, or government request, or when we believe disclosure is necessary to:
- Comply with legal obligations
- Protect and defend Dan Steel's rights or property
- Prevent or investigate wrongdoing
- Protect the personal safety of members or the public
4.3 Business Transfers
If Dan Steel is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and your information will continue to be protected under this Privacy Policy or a successor policy.
4.4 With Your Consent
We may share your information for other purposes with your explicit consent.
5. Data Retention
Dan Steel retains your personal information for as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements. Specifically:
- Active accounts: Information is retained for the duration of your subscription
- Inactive/cancelled accounts: Retained for up to 7 years after cancellation for tax, legal, and record-keeping purposes
- Payment records: Retained for the period required by tax and accounting laws (typically 7 years)
- Communications: Retained for up to 3 years for quality assurance and dispute resolution
You may request deletion of your personal information subject to our legal obligations (see Section 8).
6. Cookies and Tracking Technologies
Dan Steel uses cookies and similar tracking technologies to:
- Keep you signed in and remember your preferences
- Understand how you use our Services
- Improve performance and fix bugs
- Deliver relevant content and marketing
You can control cookies through your browser settings. Disabling cookies may affect the functionality of Dan Steel Services.
7. Third-Party Analytics and Advertising
We use Google Analytics and similar services to understand how visitors interact with our website. These services may collect information about your visits to our site and other websites to provide aggregated analytics and measurement. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.
8. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Objection: Object to certain processing of your information
- Portability: Receive your information in a structured, commonly used format
- Opt-out of marketing: Unsubscribe from promotional emails at any time
- Withdrawal of consent: Withdraw previously given consent
To exercise these rights, email us at privacy@dansteeltrading.com. We will respond within 30 days.
8.1 California Residents (CCPA/CPRA)
California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information is collected, the right to delete, the right to correct, and the right to opt out of "sale" or "sharing" of personal information. Dan Steel does not sell personal information in the traditional sense.
8.2 European Residents (GDPR)
If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR). The legal bases for our processing include: your consent, performance of a contract, our legitimate interests, and compliance with legal obligations.
9. Data Security
Dan Steel implements reasonable technical and organizational measures to protect your information, including:
- Encryption in transit (HTTPS/TLS)
- Encryption at rest for sensitive data
- Access controls and authentication
- Regular security audits and updates
- Secure third-party processors for payment data
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
10. Children's Privacy
Dan Steel Services are not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will delete it immediately.
11. International Data Transfers
Dan Steel is based in the United States. If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your jurisdiction. By using our Services, you consent to such transfers.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website. The "Last updated" date at the top indicates when this policy was last revised. Continued use of Dan Steel Services after changes constitutes acceptance.
13. Contact
For privacy-related questions, concerns, or requests, contact:
- Email: privacy@dansteeltrading.com
- Legal: legal@dansteeltrading.com